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Judi Hembrough

Tips for leading your small business team through uncertain times


Small business owners are feeling more optimistic about their prospects for growth. The latest quarterly Wells Fargo/Gallup Small Business Index survey, which was conducted November 10-14, recorded the highest level of optimism among small business owners since 2008. The Small Business Index score increased to +58, a significant climb from +49 in J... Read More

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Blog » Contact Centered

Why aren’t they listening?

The call centre has the misfortune of having one of the worst reputations for any part of a business. Generally this is well deserved. Our…

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Blog » The Smarter Office

Is Wearable Tech Really "New?"

Wearable technology is certainly “in” right now.  Samsung has produced a watch that works with their ever popular Galaxy series phones, Sony continues to improve…

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Blog » Game Over

Rig Review

When I first start writing reviews of hardware a decade ago, I was testing equipment I borrowed from friends that would hardly turn on.  I…

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Blog » A Fresh Look

Full Time and a New Desk

Location! Location! Location! This classic mantra of real estate also applies to the office and the mind.  Through two unique developments over the past few…

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