Latest Blog
Judi Hembrough

How to manage difficult customers at your small business


Some customers are so demanding that you’d like nothing better than to email them “farewell” and send them on their way. No doubt you’ve had customers who never know exactly what they want. As a result, you spend hours helping them make a decision. Even worse are those customers who are never happy. Such difficult customers not only demoral... Read More

Latest from Our Blogs

Blog » Contact Centered

Voice of the customer – are yo...

We are all used to hearing the phrase “Your call may be recorded for quality purposes” when dealing with a contact centre, but what if…

Read More

Blog » The Smarter Office

Is Wearable Tech Really "New?"

Wearable technology is certainly “in” right now.  Samsung has produced a watch that works with their ever popular Galaxy series phones, Sony continues to improve…

Read More

Blog » Game Over

Rig Review

When I first start writing reviews of hardware a decade ago, I was testing equipment I borrowed from friends that would hardly turn on.  I…

Read More

Blog » A Fresh Look

Full Time and a New Desk

Location! Location! Location! This classic mantra of real estate also applies to the office and the mind.  Through two unique developments over the past few…

Read More