Navigate the future of customer service

In The Age of The Customer, Delivering Good Customer Experiences Is The Key To Success There is an increasing amount of information about the importance of customer service. But what are the points to focus on to deliver an enhanced customer experience Forrester Research looked at the top customer service for 2015, we’ve highlighted some …Continue reading »

My Top 10 Skype for Business Likes from Microsoft Ignite

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Microsoft Ignite sparked 23,000 attendees with new ideas about innovation and transformation for the future.  The keynotes highlighted how Microsoft will continue its cloud first, mobile first mission with three interlocking ambitions: Making personal computing more personal Reinventing the nature of work with improved productivity and processes Building the intelligent cloud back-end Skype for Business …Continue reading »

How to hear and be heard with Skype for Business in open space workplace

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Noise is distracting at work Today, changes in the workplace have introduced new levels of noise that were absent just a few years ago. Effective noise management is now a business imperative that extends from inside the office walls to anywhere work happens.  Rising costs have put pressure on organizations to consolidate their office space. …Continue reading »

Your Plantronics Headset is WebRTC-READY

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WebRTC makes for better and more effortless communication, but there are a few considerations to ensure optimal experience with your WebRTC-Ready Plantronics headset. Instead of relying on Adobe Flash to compress and stream audio, WebRTC audio applications will rely on the browser’s native audio compression and streaming capabilities. This should lead to better audio quality …Continue reading »