Turn Hybrid Work Into a Customer Service Advantage
Running a contact center is an eternal quest to reduce [...]
By Alec Turowski|2022-09-21T08:46:13-07:00September 19th, 2022|Contact Center|
Running a contact center is an eternal quest to reduce [...]
By Laura Marx|2021-09-27T08:59:56-07:00September 27th, 2021|Contact Center, Hybrid Working, Remote Working, Smarter Working|
What is the future of the call center? I know [...]
By Richard Kenny|2021-07-27T07:58:40-07:00July 27th, 2021|Contact Center, Hybrid Working, Products & Solutions, Smarter Working, Unified Communications|
Poly VVX Now Features Microban Antimicrobial Technology Following the successful [...]
By Richard Kenny|2021-07-13T07:59:32-07:00July 13th, 2021|Contact Center, Headsets, Hybrid Working, Products & Solutions, Smarter Working, Unified Communications|
Even though your workplace likely won’t return to a pre-pandemic [...]
By Richard Kenny|2021-02-23T08:00:01-08:00February 23rd, 2021|Contact Center, Headsets, Hybrid Working, Products & Solutions, Remote Working, Unified Communications|
For people working in a variety of industries, the confidentiality [...]
By Richard Kenny|2020-10-22T09:57:20-07:00October 22nd, 2020|Contact Center, Headsets, Hybrid Working, Remote Working|
When looking at the customer service sector, if anything can [...]
By Richard Kenny|2020-10-19T08:39:29-07:00October 19th, 2020|Contact Center, Headsets, Hybrid Working, Remote Working|
With significant uncertainty about whether call center employees will be [...]
By Poly|2020-09-22T08:58:58-07:00September 22nd, 2020|Consumer, Contact Center, Headsets, Unified Communications|
As we move into the final months of 2020, to [...]
By Poly|2020-09-17T08:13:28-07:00September 17th, 2020|Contact Center, Headsets, Hybrid Working, Remote Working, Unified Communications|
This year marks the 25th UK National Contact Center Awards [...]
By Poly|2020-08-13T12:03:15-07:00August 13th, 2020|Contact Center, Remote Working, Unified Communications|
For the majority of the year 2020, organizations have lost [...]